Privacy Policy

Welcome to LED Rental Vancouver ("we," "our," or "us"). Your privacy is our priority, and we are dedicated to protecting your personal information while ensuring transparency about our practices. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with British Columbia’s Personal Information Protection Act (PIPA).

1. Information We Collect

We collect various types of information to provide our services effectively:

- Personal Information: Includes your name, email address, phone number, and other sensitive details provided when filling out our online forms, signing up for services, or contacting us.

- Payment Information: Payment details are securely processed by third-party providers, Square and Stripe. We do not store, process, or access full payment details, apart from payment confirmation.

- Non-Personal Information: Technical data such as IP addresses, browser types, device details, and browsing activity, collected through cookies and analytics tools, to improve our services and website functionality.

2. How We Collect Information

Your data is collected through several channels:

- Online Forms: Data submitted when you inquire about or book our LED panel screens and AV equipment rentals.

- Cookies and Tracking Technologies: Cookies help enhance your website experience, analyze user behavior, and optimize site functionality. You can manage cookie preferences through your browser settings or opt out of specific tracking technologies.

- Customer Communications: Information gathered during email, phone, or other correspondence.

3. How We Use Your Information

Your information is utilized for the following purposes:

- Service Delivery: Ensuring seamless processing of inquiries, bookings, and service provision.

- Marketing Communications: Sending updates, promotions, and newsletters. You can opt out of these communications at any time.

- Analytics and Improvement: Monitoring website usage, identifying trends, and refining our offerings.

- Compliance: Meeting legal requirements and resolving potential disputes.

4. Data Sharing

Your personal information is not sold, traded, or rented. It may only be shared under these circumstances:

- Legal Obligations: Compliance with applicable laws, regulations, or legal processes.

- Service Providers: Trusted providers, such as IT support or analytics platforms, may access limited data to perform essential business functions. They are bound by confidentiality agreements and cannot use your data for other purposes.

5. Data Storage and Security

We employ robust security measures to protect your data:

- Secure Servers: Data is hosted on Amazon AWS, an industry-leading cloud service provider.

- Encryption: Data is encrypted both during transmission and at rest to ensure its confidentiality.

- Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis.

- Continuous Monitoring: Regular updates and monitoring of security systems to prevent unauthorized access or breaches.

6. Customer Rights

We respect your rights concerning your personal information:

- Access: Request a copy of your personal data held by us.

- Correction: Request corrections to any inaccurate or incomplete data.

- Deletion: Request deletion of your personal data, subject to legal and operational retention requirements.

To exercise these rights, email us at [email protected]. We aim to respond promptly to all requests.

7. Regulatory Compliance

Our practices comply with the Personal Information Protection Act (PIPA) of British Columbia:

- Data Relevance: Collecting and retaining data strictly for legitimate business purposes.

- Regulatory Adherence: Ensuring all data-handling complies with applicable provincial laws.

- Responsive Communication: Addressing privacy-related inquiries and complaints promptly.

8. Contact Us

If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us:

- Email: [email protected]

For additional details on our data-handling practices or to report an issue, feel free to reach out.

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. Updates will be posted on this page, and the effective date will be noted at the top.

Thank you for trusting LED Rental Vancouver. Your privacy matters to us, and we are committed to maintaining the highest standards of protection.